This is a courtesy translation. In case of any discrepancy, the Spanish version prevails.

Privacy policy

Last updated: 4 November 2026

This policy explains what personal data we process when you use racoonfilms.es or send us a rental request, what we use it for and what your rights are, under Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018 (LOPDGDD).

1. Data controller

• Owner: Racoon Films S.L.
• Tax ID (CIF): B22625818
• Registered office: Avenida Santa Ana 10, 9.º B, 48940 Leioa (Bizkaia), Spain
• Warehouse: Calle Ramón y Kareaga 16, Basauri (Bizkaia)
• Email: info@racoonfilms.es · Phone: +34 684 203 487
• Registration: Bizkaia Commercial Registry, sheet BI-85452, 1st entry

2. What data we process

• Rental request: name or company name, tax ID, contact person, phone, email, pick-up and return dates, delivery address (if requested), person responsible for the gear, notes and requested items.
• Agreement: the same data, included in the rental agreement and our orders sheet.
• How you heard about us (optional, on the request form).
• Visit statistics: page viewed, referring website, campaign parameters (utm), device type and actions on the site (adding an item, searches with no results, sending the request). We do not use cookies or store your IP address, and the code we use to count unique visitors changes every day, so this data does not identify anyone.
• Gear advisor (AI): the questions you type into the advisor and its answers. We do not link them to your name, IP or any identifier. Please do not write personal data in it.
• Technical data: the IP address the form is sent from, used only to limit abusive submissions, and the technical logs kept by our hosting provider (IP, date and page visited) for security.

Fields marked * are needed to handle the request. If you give us someone else’s data (for example, the person responsible for the gear), you must have informed them first.

3. Why we use it and on what legal basis

• Handling your request, confirming availability, preparing and sending the agreement and providing the rental service. Basis: pre-contractual steps and performance of a contract (art. 6.1.b GDPR).
• Meeting legal obligations (accounting and tax). Basis: legal obligation (art. 6.1.c GDPR).
• Answering your questions in the gear advisor and improving the catalogue with the most common questions. Basis: your request when using it and our legitimate interest (art. 6.1.f GDPR).
• Measuring website use in aggregate to improve the catalogue and see which channels work. Basis: legitimate interest (art. 6.1.f GDPR), with data that cannot identify you. You can object by turning on “Do Not Track” in your browser.
• Protecting the website from abuse (limit on submissions per IP address). Basis: legitimate interest in the security of the service (art. 6.1.f GDPR).

We do not use your data for advertising, we do not build profiles and we do not take automated decisions about you. We do not use third-party analytics: visit statistics are our own and stay on our server.

4. How long we keep it

• Requests that do not become an agreement: up to 12 months, in case you contact us again.
• Agreements and billing data: for the duration of the relationship and then for the period required by law (6 years under the Spanish Commercial Code and applicable tax periods).
• Submission control by IP: 10 minutes.
• Visit statistics and gear advisor questions: 24 months; then they are deleted automatically.

5. Who we share it with

We do not sell or share your data. To operate we use these providers, which process data on our behalf under a data processing agreement:

• Hostinger: website hosting and email.
• Google (Drive, Docs and Sheets): orders sheet and rental agreements.
• Make: automation that generates the agreement and emails it.
• Groq: generates the gear advisor’s answers from your question. We have its zero data retention option turned on: it does not store or log the queries.

We will only disclose data to third parties when required by law (for example, to the tax authorities).

6. International transfers

Some of these providers may process data outside the European Economic Area. When they do, they use GDPR safeguards: European Commission adequacy decisions (such as the EU-US Data Privacy Framework) or standard contractual clauses.

7. Your rights

You can request access to, rectification or erasure of your data, object to its processing, or request restriction or portability. Email info@racoonfilms.es stating which right you want to exercise. We will reply within one month.

If you think we have not handled your request properly, you can complain to the Spanish Data Protection Agency (www.aepd.es).

8. Security

The website uses an encrypted connection (HTTPS), prices are calculated on our server and access to orders and agreements is restricted to Racoon Films staff.

More information: Legal notice · Cookie policy.